Dell Hiring for Freshers In Hyderabad on November 2013
Company Name : Dell International Services
For The Post : Client Technical Support Associate
Experience:1 – 3 Years
Qualification : BE,B.Tech
Location : Hyderabad
Pay Band : As Per Industry
Job Details :
Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Remains knowledgeable of Dell’s product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.
Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of International call center /18 months of Domestic call center/ 24 months of any other work experience – full time experience.
1-3 years of relevant technical troubleshooting experience.
Candidates with technical qualification ( B.tech/ BE with Computer Science and IT).
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Remains knowledgeable of Dell’s product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.
Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of International call center /18 months of Domestic call center/ 24 months of any other work experience – full time experience.
1-3 years of relevant technical troubleshooting experience.
Candidates with technical qualification ( B.tech/ BE with Computer Science and IT).
How to apply : Online
Apply Details : Click Here
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