Technical Support Associate in Dell - Bangalore

Company Name : Dell

For The Post : Technical Support Associate

Experience : 0 – 2 Years

Qualification : Any Graduate

Location : Bangalore

Job Details :

Assists customers in determining problems, and provides resolutions.
Responsible for customer satisfaction through effective handling of customer problems and queries.
Ensures proper escalation producers are followed.
Performs role according to standardized policies and procedures.
Analytical ability is required in order to resolve technical issues.
Works on routine to semi-routine assignments requiring basic analytical ability to resolve routine to moderately complex issues.
Normally receives little instruction on routine work and general instruction on new assignments.
Gains assistance from higher-level employees.
Principal Duties and Responsibilities:
Provides first-level support.
Uses troubleshooting techniques and tools to identify technical defects/issues.
Assigns incidents in line with documented guidelines and procedures.
Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.
Clearly and concisely logs and tracks details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) maintaining and updating costomer database.

How to Apply : Online

To Apply : Click here