Opening for Fresher’s :: Moxie software :: Trainee Engineer- Support :: B.E/B.Tech/M.Tech/ Other Graduates :: June 2013
COMPANY NAME : Moxie Software
COMPANY-PROFILE :
Moxie Software is the only customer centric enterprise social software company that enables companies – in a single suite— to connect employees, customers and partners to engage in business, shareknowledge and collaborate. Our Spaces by Moxie applications provide the most intuitive and extensive offering in the market, powering more than 3 billion social interactions per year for leading organizations in financial, highereducation, IT, media and entertainment, and pharmaceutical markets. Our product suite ensures that the voice of the customer is heard. It gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people at the right time inside organizations.
REF. WEBSITE : http://www.moxiesoft.com/
JOB FIELD : IT/Software Industry
FOR THE POST : Trainee Engineer - Support
PAY BAND : Best in Industry
JOB-LOCATION : Bangalore
QUALIFICATION : B.E/B.Tech/M.Tech/Others
EXPERIENCE : Freshers
CANDIDATE PROFILE :
Ø Any Graduate with good academic records
Ø Candidates should have excellent spoken and written communication skills
Ø Good analytical skills and ability to learn new technologies quickly
Ø Candidates have Willing to work in shifts
Ø Initiative, Initiative, Initiative,….this is a minimum requirement, if you do not have the initiative and the desire to take some ownership of your career, do not apply.
Ø Expert listening, problem solving, troubleshooting, communication and mentoring skills.
Ø Patience is a must in this field
Ø Ability to manage customers in tough situations.
Ø Accept incoming support requests through phone, chat, and email channels
Ø Deliver a highly responsive and satisfying support experience to each customer on every contact and throughout the time needed to solve the issue (as determined by Service Level Agreement and Moxie Software performance standards)
Ø Own and project manage each assigned support case to successful resolution
Ø Proactively communicate and accurately set customer expectations
Ø Form and execute effective action plans to drive each case to successful resolution (as determined by the Customer)
Ø Successfully lead remote online sessions for troubleshooting, applying hot fixes and service packs (Webex)
Interested and eligible candidates apply this position in online as soon as possible(before the link expires).
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