Freshers Walkin to VDart for an excellent Job Opportunity - BE/BTech/BCA/BSc. - Trichy
For The Post : Technical Support Engineer
Experience : 0 – 2 Years
Job Location : Chennai
(Note : Selected Candidates should attend a 6 week training Programme (free of cost) at our office in Trichy)
Qualification : BE / B.Tech. / BCA / B.Sc.
Responsibilities :
• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users.
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate.
• Support teams and follow up until closure.
Call me at : 7708565666.
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