HCL Technologies

HCL Walk in For Freshers - Chennai - 25th June 2013. 

Company Name : HCL Technologies

Company Profile : HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today.

Ref.Website : www.hcltech.com
Experience :   Freshers 

Qualification : B.Tech,BCA/ B.Sc.

Location :  Chennai

Pay Band  : As Per Industry

Job Details : 

1.  Provide hardware / software / network problem diagnosis    resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
2. Identify, evaluate and prioritize customer problems and escalations
3. Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
4. Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
5. Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
6. Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
7. Administer and provide User account provisioning & activities
8. Assign work orders / incidents to appropriate support teams and follow up until closure.
9.  Route problems to internal 2nd and 3rd level IT support staff
10.  Escalate complex problem to appropriate support specialists
11.  Routine maintenance updates with other IT staff and business units
12.  Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
13.  Participate in on-going training and departmental development
14.  Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Soft Skills :
    Excellent communication and conversation skills (Verbal and Written)
    Good documentation skills
    Good working knowledge of MS OFFICE
    Should have good customer handling skills
    Able to handle unforeseen situations
    High level of acceptance
    Can drive HCLs value and its methodology

Technical Skills / Experience/Certification requirements : Ability to successfully provide hardware/software/network problem   analysis and resolution support over the phone

1.  Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
2.  Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
3.  Ability to learn new information quickly and the willingness to do so at all times
4.  Ability to work flexible hours from time to time to cover for other staff
5.  Should have understanding of IT Environment and ready to learn new processes and technologies
6.  Customer Focus
7.  Teamwork
8.  Technical Expertise
9.  Interpersonal Effectiveness
10.  Concern for Order and Quality
11.  Knowledge of basic Networking and other technologies
12.  Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
13.  Good to have basic understanding of Client Server Architecture, OS
14.  CCNA/MCP/MSCAPreferred

Qualification :
    B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
    60% throughout in academics
    No current backlogs
    2013 Pass Out only

Selection Process :
    Grammar Test
    Group Discussion
    Technical Round
    HR Discussion

Terms & Conditions :
    Willing to sign Service agreement (As applicable)
    Willing to relocate, if required
    Willing to work in 24*7 environment
    CTC of 1.8 L

Apply Mode :  Walkin

Walkin Date :  25th June 2013.

Walk-in Time :  9 AM To 12 PM.

Walk In Address  :

PRIST UNIVERSITY,
No. 8 WEST COTT ROAD,
ROYAPETTAH, CHENNAI - 600 014.

Landmark : Opposite to Express Avenue Mall or next to Woodlands theatre